QM534: Management Of Information Technology


Course description

Course Objectives

Content delivery strategy

Exercises to download

Schedule oral presentation


Course outline

Short Oral Presentation


Grade distribution





Course description


This course explores the role of information system (IS) and information technology (IT) in managerial decision making in areas ranging from improving productivity to strategies for achieving a competitive advantage in the global market. Topics include: systems concepts, types of information systems, information systems and business strategy, ecommerce, human ethical issues, databases, telecommunications and networks, IS security and control, knowledge management system development, and

The course is directly concerned with the management issues surrounding information and IT resources in organizations. It presents the ingredients of management knowledge necessary for success in the management of IT. The course views IT from the perspective of managers at several levels--from the CEO to the first line manager. It provides frameworks and management principles that current or aspiring managers can employ to cope with the challenges inherent in the implementation and use of rapidly advancing and changing technology. In addition, the course describes management systems and models of successful behavior that capitalize on opportunities and avoid the numerous potential pitfalls.



Course Objectives



By the successful completion of this course, you will be able to:


Define the basic concepts of information system, information technology, information and communication technologies, information and communication resources and identify their strategic importance in contemporary business organizations;


Analyze the overall information needs of an organization and identify the role of IT and systems in satisfying them;


Assess the costs and benefits o information technologies


Describe the underlying technologies for computer-based information systems and communications and their future trends and impacts;


Identify the issues of planning, organizing, and controlling information and communication resources and evaluate the different managerial approaches and techniques needed in order to effectively deal with such issues;


Be aware of the ethical implications of information production, storage, and use in an organization;


Effectively identify, search, analyze, and present oral and written information pertinent to information and communication resources management issues


 Describe the steps to develop new information systems, alternative methodologies, and their advantages and disadvantages


Be aware why IS/IT are so vulnerable to destruction, errors, abusive, and system quality problems, and what measures can be applied.


Course Content Delivery Strategy

The course content will be delivered using the following:

·        Use of Power Point with the multimedia projector

·        Hand notes (see my web site)

·        Use of my web site

·        Use of commercial tools: MS Excel & MS Access



 Exercises to download

Several assignments –based on MS Excel and MS ACCESS will be included below. You are responsible to check it on regularly basis


 Assignment 1-related to  Chapter 1 : Kuwait Mailing Service Case (click here): Due date  23/09/2013

Assignment 2- related to  Chapter 2 - Application Software Exercise (Word file and excel file):  Due date 21/10/2013

Assignment 3 - related to  Chapter 3: Oil price strategies (Click here): Due date  28/10/ 2013

Assignment 4 (case study about ecommerce) - related to chapter 4 (click here) : Due date 14 December 2008


Case study and pages

Student (who)?

Due date presentation

International Case Study [Group team] Case Study 1:  The Selection of the IT Platform: Enterprise System Implementation in the NZ Health Board (pp. 601-608)



International Case Study [Group team] Case Study: Citigroup's CEEMEA sales and Trading Unit; Rapid Business improvement though effective use information, people, and I (pp. 618-629)



International Case Study [Group team analysis] - A Knowledge Platform for the Customer Contact Center of Union Investment (pp. 609-617)

Fatemah Almezayan &

Almuhanna, Noaf.

17 November 2008

Individual project analysis




Case study 2: Snyder’s of Hanover:  New Systems for an Old Family Company (p. 68-69)

Alenaizy, Yasmin Yousef

17 November 2008

Case Study 3: Can Albertsons Trounce Wal-Mart with Advanced Information Technology? (p. 109)

Hora B. A. E. A. Alamri


10 November 2008

Case Study 4: "Boo.com: Poster Child for Dot.com Failure?" (related to eCommerce)

Khaled Al-Zanki

12 November 2008

Case Study 5: Security Versus Privacy: Does Terrorism Change the Debate? (p. 179)


Faisal A. A. A. Abdulla


12 November 2008

Case Study 6: 99 Cents Only Stores:  IT Infrastructure on a Budget (pp. 226-228)


Alnassar, Hamid A Y S


3 November 2008

Case Study 7: UPS versus FedEx: Two Competitors, Two Wireless Strategies (chapter 9, pp. ???)

Alkhatib,Mostafa Mahmoud


19 November 2008

Case Study 8: Royal Bank of Canada’s Software Woes (pp. 373-374)

Khaled A. A. N. Alanezi.

24 November 2008

Case Study: Optimizing Operations at UPS (pp. 489-491)

Dana Reslan Almansour

15 December 2008

Case Study: Software selection –see also pp. 589-590)


Saud A. O. M. Albehairi.


26 November 2008

Case Study: Can the IRS Modernize Its Systems? (pp. 567-569)

Raghda Hisham Khalaf

5 November 2008

 Scientific paper presentation

Scientific paper presentation

Student (who)?

Due date presentation (when)

An Assessment Tool for Bank Industrialization - Challenges and Opportunities for Business Process Management


4 January 2009



Yasmeen Alaneezi

24 December 2008

Major Issues in Business Process Management: An Australian Perspective

Khaled Al-Zanki

14 December2008

Australian ERP systems Benchmarks

Faisal & Hamid Alnassar

26 November 2008


Dana Al-Mansour

21 December 2008

Factors Influencing the Decisions of SMEs to Purchase Software Package Upgrades

Mustafa Khatib

28 December 2008

ERP misfits: What is it and how do they come about?

Raghda Khalaf

19 November 2008

Assessing small-business owners’ website implementation

Saud A. O. M. Albehairi

17 December 2008

Khaled A. A. N. Alanezi.

17 December 2008

The Conundrum of IT Management

Almuhanna, Noaf A. A. A. & Fatemah F. Kh. E. A. Almezayan

7 January 2009




 Writing an individual case analysis (Appendix A - click here)

 Writing a case using a Problem Solving Approach (Click here)

 Instructions for Group Team Project (Click here)

 Instructions for Peer Evaluation (click here) Peer Evaluation Form (click here)






Kenneth C. Laudon and Jane P. Laudon, Management Information Systems: Managing the Digital FIRM, 9th  Edition


Optional: Martin, E. W., Brown, C. V., DeHayes, D. W., Hoffer, J. A., and Perkins, W. C. Managing Information Technology, 5th Ed., Pearson/Prentice Hall,  2005


Complementary resources: Other reading materials will be provided by the instructor or will be available on the course web site


Additional online sources: See more information on the course



Course Outline




Part I- Organization, management, and the networked enterprise

Managing The Digital Firm

1.1  Why Information Systems

1.2 Perspectives on information systems

1.3. Contemporary Approaches to Information Systems

Chapter 1

Information Systems In The Enterprise

2.1. Major types of systems in organizations

2.2. Systems from a Functional Perspective

2.3 Integrating functions and business processes

Chapter 2

Information Systems, Organizations, Management, and


3.2 How information systems impacts organizations and business firms

3.4. Information systems & business strategy

Chapter 3

The Digital Firm: Electronic Commerce And Electronic


4.1 Electronic Commerce, Electronic Business, and the Emerging Digital Firm

4.2 Electronic Commerce

4.3. Electronic business and the digital firm

Chapter 4 

Ethical and Social Issues in the Digital Firm

5.1. Understanding ethical and social issues related to information system

Chapter 5
Part II- Information Technology Infrastructure

IT Infrastructure and Platforms

6.1 IT infrastructure

6.2. Infrastructure components

6.3 Contemporary hardware platform trends

6.4 Contemporary software  platform trends

6.5. Management opportunities, challenges, and solutions

Chapter 6

Managing Data Resources

7.1  Organizing Data in a Traditional File Environment

7.2  The Database Approach to Data Management

7.3. Creating a data base environment

7.4  Database Trends


Chapter 7

Telecommunications, Networks, and the Internet

8.2. Contemporary networking infrastructure

8.3. The Internet

8.3. Technologies and tools or communication and e-business

Chapter 8

The Wireless revolution

9.3. M-Commerce and mobile computing

9.4. Wireless technology in the enterprise

Chapter 9

Information Systems Security And Control

10.1 System Vulnerability and Abuse

10.3. Establishing a management framework or security and control

10.4 Technology and tools for security and control

10.5. Management opportunities, challenges, and solutions

Chapter 10

Part III. Organizational and Management Support Systems for the digital firm

Managing Knowledge in the Digital Firm

12.1. The knowledge management landscape

12.2. Enterprise-wide knowledge management systems

12.3. Knowledge work systems

12.4. Intelligent techniques

Chapter 12

Part VI. Creating a new Internet Business

Enhancing Decision Making for the Digital Firm

13.1. Decision making and decision support systems

13.2. Systems for decision support

13.3. Group decision-support systems

13.4. Executives support in the enterprise

13.5. Management opportunities, challenges, and solutions

Chapter 13

Redesigning the Organization with Information Systems

14.3 Overview of Systems Development

14.4 Alternative System-building Approaches

Chapter 14

Final Exam: 23/12/2013 from 17:00 to 19:00



Case analysis & Presentation

30 %

Class Participation & attendance

10 % 

Final Project

20 %

Final Exam

40 %


100 %


Grade distribution



>= 95




















<= 59



  1. This course will be highly interactive in nature. You may choose to think of it as a forty-two hour (counting the scheduled “final exam” time) training session. Expect to have a number of writing assignments. Expect to actively participate every meeting. Expect to be critiqued by everyone every week. Expect to be asked to contribute.

  2. All written material for this course will be evaluated on both content and presentation. All must be MS Word and MS Power Point processed, free of spelling and grammatical errors, and submitted on time (see due date for assignment).

  3. Using the Window on organization, window on management, and window on technology as catalysts, we will engage in active discussion during every class session, which everyone is expected to take part in. Your active participation is required; without it, you will not be successful in any of the other requirements.